01805 938002
Returns Policy
RETURNS POLICY
WEBSITE RETURNS POLICY
Thank you for purchasing our products from our website at Instant Images Embroidery.
Personalised Items
If we have personalised the customer’s item under their instruction, the item(s) cannot be accepted for return, unless there is a manufacturing error or product defect.
Generic Items
We offer a full money-back guarantee for all purchases made on our website. If the customer is not satisfied with the product that they have purchased from us, they can have a refund with no questions asked. The customer is eligible for a full reimbursement within 14 calendar days of their purchase.
After the 14-day period, the customer will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits their needs.
If you have any additional questions or would like to request a refund, feel free to contact us.
SHOP RETURNS POLICY
We will offer the customer a full refund if an item is faulty, not as described or doesn’t do what it’s supposed to.
Repairs and Replacements
If a customer has ‘accepted’ an item, but later discovers a fault, we may repair or replace it. The customer will be given the opportunity to inspect the item for faults before confirming they have received it.
We do not have to refund a customer if they:
knew an item was faulty when they bought it
have worn, and/or laundered the garment
no longer want an item (eg because it’s the wrong size or colour) unless they bought it without seeing it.
Personalised Items
If we have personalised the item under the customer’s instruction, the item(s) cannot be accepted for return, unless there is a manufacturing error or product defect.
Proof of Purchase
We will ask the customer for proof that they bought an item from us. This could be a sales receipt or other evidence such as a bank statement or packaging..